Returns & Refunds policy

At Master Roll, we strive to provide you with the best eco-friendly products and customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our hassle-free return policy.
Returns Eligibility:
• Satisfaction Guarantee: We offer a 100% satisfaction guarantee. If you’re not happy with your Master Roll purchase, you can return it within 14 days of receiving your order.
• Product Condition: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
Return Process:
• Contact Us: Before returning any items, please contact our customer support team at support@masterroll.co.uk to initiate the return process. Provide your order number and a brief reason for the return.
• Return Postage: While we stand behind our products, return postage costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your items.
• Refund: Once we receive your returned items and inspect them, we will process your refund promptly. Please allow 2 business days for the refund to be credited to your original payment method.
Exceptions:
• Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for a return label and cover all return postage costs.
• Order Errors: If there was an error with your order, such as receiving the wrong product, we will provide a prepaid return label and cover all return postage costs.
Contact Information:
If you have any questions or need further assistance regarding returns, please reach out to our customer support team at support@masterroll.co.uk We’re here to ensure your satisfaction and make your shopping experience with Master Roll a positive one. Thank you for choosing us for your eco-friendly needs.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@masterroll.co.uk