At Master Roll we want you to be happy with your order. If you’re not happy with it, we’re here to help, and return postage is free.
Returns Eligibility:
• Free 30-day returns: if you’re not happy with your order, you can return unopened packs within 30 days of delivery for a full refund.
• Product Condition: To be eligible for a return the product must be in its original condition, unused and in its original packaging. Return Process:
• Contact Us: Before returning any items please contact our customer support team at support@masterroll.co.uk to initiate the return process. Provide your order number and a brief reason for the return.
• Return Postage: While we stand behind our products returns are free: we cover the return postage. We recommend using a trackable shipping method to ensure the safe return of your items.
• Refund: Once we receive your returned items and inspect them we will process your refund promptly. Please allow 5 business days for the refund to be credited to your original payment method. Exceptions:
• Damaged or Defective Items: If you receive a damaged or defective product please contact us immediately. We will arrange for a return label and cover all return postage costs.•
Order Errors: If there was an error with your order such as receiving the wrong product, we will provide a prepaid return label and cover all return postage costs Contact Information: If you have any questions or need further assistance regarding returns please reach out to our customer support team at support@masterroll.co.uk We’re here to ensure your satisfaction and make your shopping experience with Master Roll a positive one. Thank you for choosing Master Roll.
Contact Us
If you have any questions about our Returns and Refunds Policy please contact us by e-mail support@masterroll.co.uk